Refund Policy

Transparent and equitable refund terms to ensure your comfort

Overview

At CommunityInsightCentral, we recognize that plans may change, and we are committed to providing clear and honest refund policies. This document states the conditions that apply for issuing refunds for our yacht charter services.

We urge you to familiarize yourself with this policy before securing a booking. By confirming a charter with CommunityInsightCentral, you accept and consent to these terms for refunds.

Standard Cancellation and Refund Schedule

More than 72 Hours Before Charter

100% Refund

Eligible for: Complete refund except for service charges

Processing Time: 5-7 business days

Processing Fee: €50 for credit card transactions

Conditions: Must be submitted in writing through email or telephone

24-72 Hours Before Charter

50% Refund

Eligible for: Half the total cost of the charter

Processing Time: 7-10 business days

Processing Fee: €25 deducted from the refund amount

Conditions: Valid justification needed; admin fees apply

Less than 24 Hours Before Charter

No Refund

Eligible for: No refunds provided

Exception: Consideration for emergencies on a case-by-case basis

Alternative: Credit for future charters might be an option at the discretion of the management

Conditions: Supporting documents required for emergency cases

Weather-Related Cancellations

Our Weather Guarantee

Your safety comes first. If weather conditions are deemed hazardous by our certified captain and unsuitable for chartering, we provide these adaptable options:

  • Full Refund: if rescheduling isn’t an option, 100% of the booking fee is returned
  • Reschedule: you can change your booking date to the next available slot without additional charges
  • Charter Credit: you'll receive a voucher that's valid for one year from the initial booking day

Weather Assessment Process

Our assessment of weather conditions includes:

  • Evaluation of wind conditions
  • Sea state and swell assessment
  • Forecast for visibility and precipitation
  • Notices and warnings issued by coastal authorities
  • Professional judgment from our captain regarding safety

Decision Timeline: Decisions on weather-related cancellations are finalized at least 4 hours prior to the scheduled departure time.

Medical Emergency Refunds

Emergency Circumstances

We sympathize with unforeseen medical emergencies. These incidents may be eligible for special refund considerations:

  • Immediate hospitalization due to illness or injury
  • Death within the close family circle
  • Unexpected military deployment or recall
  • Mandatory jury duty or legal obligation
  • Travel disruptions caused by natural disasters

Documentation Requirements

Certain documents are needed to process emergency refund claims:

  • Certification from a medical institution or proof of hospitalization
  • Death verification, if relevant
  • Military deployment orders
  • Juridical summons or jury duty notification
  • Public notices or declarations of emergency that hinder travel

Processing: We aim to process emergency refund requests within 3-5 business days after receiving valid documentation.

Operational Cancellations

Mechanical Issues

If the yacht designated for your charter has mechanical issues that can't be fixed:

  • Alternative Vessel: We will seek to arrange a similar alternative for you
  • Full Refund: Offered if no equivalent alternative is available
  • Partial Refund: If the alternate yacht has differing rates
  • Compensation: We may provide additional compensation to offset any inconveniences

Crew Unavailability

In the unlikely event that a certified crew cannot be provided:

  • We will try to arrange a substitute crew if possible
  • Full refund in cases where the charter cannot proceed
  • Options to reschedule without incurring extra charges

Refund Processing

Payment Method

Refunds are reverted back to the original form of payment:

  • Credit Cards: Processed within 5-7 business days
  • Bank Transfers: Processed within 7-10 business days
  • Cash/Cheque: Processed within 3-5 business days

Processing Fees

Credit Card Processing

€50 charge applies for cancellations made over 72 hours in advance

Bank Transfer Processing

A €25 charge is applicable for all bank transfer refunds

International Processing

Extra fees may be incurred for international transactions

Charter Credits

When Credits Are Offered

In certain scenarios, instead of a refund, we might offer a credit for your charter:

  • Cancellations made less than 24 hours before the charter
  • Charters canceled due to weather
  • Requests to move the booking to a different date
  • Disruptions in operations

Credit Terms

  • Validity: Credits are valid for a period of 12 months after being issued
  • Transferability: Credits are non-transferable
  • Value: Equal to the initial charter value, excluding processing fees
  • Usage: Credits can be applied to any available charters
  • Expiration: Credits expire after 12 months with no extensions

Partial Service Refunds

Service Interruptions

In the event your charter is interrupted or shortened due to factors we can control:

  • You'll receive a pro-rated refund corresponding to the unused portion
  • A voucher for an equivalent charter on a future date
  • Additional services or upgrades may be offered complimentary

Guest-Related Interruptions

If a charter ends prematurely due to the actions or violations by guests:

  • No reimbursement for the unused portion of the charter
  • The full amount for the charter remains payable
  • Additional fees may be imposed

Dispute Resolution

If you find yourself not agreeing with a refund decision, you have the option to:

  • Ask for a reconsideration from our management
  • Supply further evidence or documents
  • Look for a resolution through consumer protection services
  • Seek legal avenues as dictated by the relevant laws

How to Request a Refund

Step 1: Contact Us

To start your refund request, reach out via:

Step 2: Provide Information

Ensure your request includes:

  • Your booking reference number
  • The scheduled date and time of the charter
  • The reason for the cancellation
  • Any necessary backing documents (where applicable)
  • How you would prefer to receive the refund

Step 3: Review and Processing

Our team will confirm receiving your request within a day, assess it against our policies, and inform you of the decision within two days. If approved, the refund will proceed within the specified processing time.

Important Notes

  • All requests for refunds should be made in a written format
  • Every refund is processed in €, irrespective of the currency used for payment
  • We highly advocate for securing travel insurance
  • Our policy may be revised, with a 30-day notice period beforehand
  • Refund operations are subject to relevant taxes and stipulations

Contact Information

For inquiries regarding refunds or to forward a refund claim:

Refunds Department
CommunityInsightCentral Marine Services Ltd.
Marina Point
Hamburg 22763
Germany

Phone: +49 40 1234 5678
Email: [email protected]
Operating Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Updated: August 19, 2027

This refund policy is crafted to be equitable and comprehensible. We strongly encourage you to go through these conditions carefully prior to making a reservation, and don't hesitate to reach out should you have any inquiries.